The Company
Construction Information Services (CIS) are currently seeking an experienced Telesales and Client Retention
executive to join its expanding Sales & Marketing department.
CIS is Ireland’s leading provider of sales and project leads for the Irish construction industry – North & South.
The company has served the construction and allied sectors for over 38 years and currently has over 1000 customers.
CIS are based in Beacon Court, Sandyford, Dublin 18.
The Product
CIS publish researched information on all planning and construction activity throughout the 32 counties on a
daily/weekly basis via Online (www.cisireland.com), email and hardcopy.
The Role
We are looking for a telesales and client retention executive with a proven track record in hitting targets.
You will be expected to deliver a monthly sales target as agreed with the sales manager.
Main Duties will include:
• Proactive outbound selling of the CIS range of services
• Conduct online ‘WebEx’ demonstrations with prospective clients
• Work with the sales manager to produce prospect lists for direct mail campaigns
• Follow up direct mail campaigns to uncover sales leads
• Retain existing clients through proactive customer service calling
• Winback lapsed clients or those lost to competition
• Maintain your sales pipeline
• Maintain accurate prospect and client details through online CRM
• Report weekly performance against KPI’s to the Sales Manager
Education/Experience
Preferably 3rd Level Education
Experience in an outbound/inbound telesales environment would be advantageous
Familiarity with web based subscription services essential
Understanding of CRM systems and databases would be advantageous
Knowledge of the construction sector and its terminology would be advantageous
Previous experience in a customer support and/or technical support role would be advantageous
Personal Skills and Qualities
You must have an excellent telephone manner and be an expert at selling and closing over the telephone.
You must be an excellent negotiator and be passionate about your next call.
We are looking for someone who has the motivation and drive to win business and can demonstrate their commitment to the customer.
Terms & Conditions
Hours: Mon – Fri 9am to 5pm
Holidays: 21 Days
Please Contact Tom Moloney – Tel; (01) 2999213 Email; tmoloney@cisireland.com
